SHIPPING & RETURNS

Shipping Policy

Shipment processing time

All orders are processed within the day of order. Orders are not shipped or delivered on weekends or holidays.  If we are experiencing a high volume of orders, shipments may be delayed by a few hours. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

We will process your order once we receive your CREDIT CARD PAYMENT confirmation.

For COD clients, please indicate in the ADDITIONAL INSTRUCTION your preferred delivery time and kindly PRINT your ORDER DETAILS from the website

 

Delivery delays can occasionally occur. Please call us for the CUSTOMER SUPPORT 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email or text once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages

EmmaFlor Drugstore is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Shipping Rates

Estimated Delivery Time
Within a day
Within a day
Within 2-3 days
Shipping Method
Super Caramart Boys LaLaMove
LBC
Shipment Cost
FREE
40-60
140 UP

Return & Exchange Policy

If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 7 days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you on the status of your refund after inspecting the item.

 

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

 

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Contact Us

If you have any questions on how to return your item to us, contact us.